Privacy Policy

We may collect the following types of information:

Personal Information:
When you fill out our contact form, schedule service, or communicate with us, we may collect your name, phone number, email address, and any details you choose to provide about your plumbing or heating needs.
Non-Personal Information:
We may automatically collect certain technical data such as your browser type, IP address, and pages visited on our website. This helps us improve the site and understand visitor behavior.

1. Acceptance of Terms

Welcome to B.E. Stevenson Plumbing & Heating (“we,” “our,” or “us”). By accessing our website or using our plumbing, heating, or related services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

2. Services

B.E. Stevenson Plumbing & Heating provides residential and commercial plumbing, heating, and repair services. All services are subject to availability, job-site conditions, and local code compliance.

3. Estimates and Quotes

All estimates are based on the information available at the time of inspection or consultation. Final pricing may vary depending on:

Additional labor or materials required to complete the job

Hidden or unforeseen conditions discovered during work

Client-approved service upgrades or changes

Any major adjustments will be discussed and approved before additional charges are applied.

4. Payment Terms

Payment is due upon completion of services unless otherwise stated in writing.

We accept cash, major credit cards, and approved checks.

Invoices not paid within the stated terms may be subject to late fees or collection costs.

Returned checks are subject to bank and administrative fees.

5. Cancellations and Rescheduling

Please provide at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may be subject to a service fee.

6. Workmanship Guarantee

We take pride in the quality of our work. Certain installations or repairs may include a written warranty, provided on the invoice. Warranty coverage does not apply to:

Customer-supplied parts or fixtures

Pre-existing issues or system failures beyond the area of service

Damage caused by misuse, neglect, or third-party work

7. Limitation of Liability

While we make every effort to ensure accurate, high-quality work, B.E. Stevenson Plumbing & Heating is not liable for indirect, incidental, or consequential damages, including loss of property, income, or business interruption.
Our total liability shall not exceed the total amount paid for the specific service rendered.

8. Property Access and Safety

Clients are responsible for ensuring safe and reasonable access to the service area. We reserve the right to refuse or postpone work if unsafe conditions exist or if code violations prevent safe service.

9. Use of Website

By using our website, you agree to refrain from unlawful or harmful activity, including unauthorized access attempts or misuse of content. All content, including text, logos, and images, is the property of B.E. Stevenson Plumbing & Heating and may not be reproduced without permission.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, privacy practices, or policies of third-party websites.

11. Changes to Terms

We may update or revise these Terms and Conditions at any time. The latest version will always be available on our website, with an updated effective date. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Connecticut, without regard to its conflict-of-law principles. Any disputes shall be resolved in the appropriate courts of Connecticut.

Terms & Conditions